1. Your Statutory Rights
Nothing in this Returns & Refunds Policy is intended to remove or reduce any mandatory consumer rights available under applicable law.
Different rules may apply depending on whether you purchased a physical product, digital content, personalised product, food product or an item from a third-party affiliate merchant.
2. Physical Products — 14-Day Withdrawal
Where the statutory right of withdrawal applies, consumers may generally withdraw from an eligible online purchase within 14 days without having to provide a reason.
For goods, the withdrawal period generally begins when you, or a person designated by you other than the carrier, receives the goods.
To exercise this right, you must inform GiftedGift Empire of your decision to withdraw before the applicable withdrawal period expires.
You may contact us at:
3. Returning an Eligible Product
After notifying us that you wish to exercise an applicable right of withdrawal, we will provide return instructions where necessary.
Returned goods should be handled only as much as reasonably necessary to establish their nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the product, where permitted by applicable law.
Unless GiftedGift Empire agrees otherwise or applicable law provides differently, direct return-shipping costs may be the customer's responsibility where the customer was properly informed of those costs before purchase.
4. Refunds Following Withdrawal
Where a valid statutory withdrawal applies, eligible payments will be refunded in accordance with applicable consumer law.
A refund may include the original standard delivery cost where required by law. Additional delivery costs caused by choosing a more expensive delivery method than the standard option may not be refundable.
For returned goods, reimbursement may be withheld where permitted by law until we receive the goods back or receive evidence that they have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.
5. Damaged, Incorrect or Defective Products
If a physical product arrives damaged, is materially different from what was ordered, or appears defective, contact us as soon as reasonably possible.
Please provide useful information such as:
- your order details;
- a description of the problem;
- photographs where relevant;
- information about the packaging or delivery damage.
Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or refund.
Mandatory legal guarantees, including applicable legal conformity rights, are not excluded by this policy.
6. Products That May Be Excluded From the Change-of-Mind Withdrawal Right
Consumer law provides exceptions to the standard withdrawal right in certain situations.
Depending on the circumstances, these may include:
- goods made to the customer's specifications or clearly personalised;
- goods that are liable to deteriorate or expire rapidly;
- certain sealed goods that cannot appropriately be returned for health-protection or hygiene reasons once unsealed;
- certain digital content after the statutory requirements for immediate performance and loss of withdrawal rights have been satisfied;
- other purchases specifically excluded by applicable consumer law.
An exclusion from the change-of-mind withdrawal right does not remove rights that may apply if an item is defective, damaged or not as described.
7. Digital Products and Downloads
GiftedGift Empire may sell ebooks, guides, templates, printables and other digital content.
Where permitted by law, the statutory withdrawal right for downloadable digital content may end once supply has begun only where all required conditions have been satisfied, including the customer's express consent to immediate supply and acknowledgement that the withdrawal right will consequently be lost.
Where those legal requirements have not been satisfied, statutory consumer rights remain unaffected.
If a digital file is defective, inaccessible, materially different from its description or cannot be downloaded as promised, contact us so that we can investigate and provide an appropriate solution.
This may include restoring access, providing a replacement file or another remedy where appropriate.
8. African Foodstuffs
Some African food products may have different return rules because of their nature.
In particular, products that deteriorate or expire rapidly may fall within a statutory exception to the standard change-of-mind withdrawal right.
This does not affect applicable rights concerning products that arrive damaged, unsafe, incorrect or otherwise non-conforming.
If there is a problem with a food order, contact us promptly and provide photographs where relevant.
9. Affiliate Products
GiftedGift Empire also displays products sold by third-party merchants through affiliate links.
When you click an affiliate link and complete a purchase on another company's website, that merchant — not GiftedGift Empire — is normally the seller responsible for the transaction.
Returns, refunds, warranties, delivery and cancellation requests for those purchases must normally be handled under the merchant's own terms and applicable law.
10. Cancelling an Order Before Dispatch
If you want to cancel a physical-product order before it has been dispatched, contact us as soon as possible.
If cancellation is still operationally possible, we will try to stop the order before shipment.
If the order has already been dispatched, any applicable statutory withdrawal procedure may need to be followed instead.
11. Refund Processing
When a refund is approved, processing times may vary depending on the payment provider and financial institution involved.
GiftedGift Empire cannot control additional processing time taken by PayPal, banks, card issuers or other payment providers after a refund has been issued.
12. How to Request a Return or Refund
Email:
Where possible, include:
- your name;
- order number or payment reference;
- the product concerned;
- the reason for contacting us;
- photographs or supporting information if relevant.
13. Withdrawal Request Template
Where you have a statutory right of withdrawal, you may communicate your decision clearly by email. You may use the following wording if helpful:
Subject: Withdrawal from Purchase
I hereby give notice that I wish to withdraw from my contract for the purchase of:
Product: __________________________
Order number: __________________________
Ordered on: __________________________
Received on: __________________________
Customer name: __________________________
Date: __________________________
14. Changes to This Policy
GiftedGift Empire may update this Returns & Refunds Policy when our services, fulfilment arrangements or applicable legal requirements change.
The latest version will be published on this page.