1. Where We Currently Ship
Physical-product shipping is currently configured for eligible delivery addresses in France.
Available shipping destinations may change as GiftedGift Empire expands its delivery network.
If a delivery location is not available during checkout, we are currently unable to accept that physical-product order for that destination.
2. Shipping Carrier
GiftedGift Empire currently uses available Chronopost delivery services for eligible physical-product orders in France.
Additional carriers may be introduced later. The carrier and delivery service available for your order will be shown during checkout where applicable.
3. Weight-Based Shipping Charges
Shipping charges for physical products may be calculated using the combined shipment weight and the applicable shipping rate for the delivery area.
The shipping cost shown during checkout is calculated from the information available for the products in your cart and the shipping rates currently configured for the store.
4. Free Shipping
GiftedGift Empire may offer free shipping when a qualifying promotion or free-shipping threshold is active.
Where applicable, eligibility and the resulting shipping amount will be shown during checkout.
A free-shipping offer may be changed, suspended or ended for future purchases, but this will not alter an order already accepted under the applicable terms.
5. Delivery Time
Where a specific delivery date or delivery period is provided during the order process, that information applies to the order subject to circumstances permitted by law.
If no different delivery time has been expressly agreed, physical goods should be delivered without undue delay and within the maximum period required by applicable consumer law.
Delivery estimates may be affected by factors such as:
- carrier operating schedules;
- public holidays;
- weather conditions;
- incorrect or incomplete delivery information;
- unusually high parcel volumes;
- events outside reasonable operational control.
6. Processing Before Dispatch
Orders may require reasonable processing time before they are handed to the delivery carrier.
Processing may include confirming payment, preparing the products, checking the delivery information and packaging the order.
An order should not be considered dispatched merely because payment has been completed.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information during checkout.
Please check your:
- recipient name;
- street address;
- postal code;
- city;
- country;
- telephone or other contact information where requested.
Contact us as soon as possible if you notice an error after placing an order.
We cannot guarantee that an address can be changed after the order has entered fulfilment or been handed to the carrier.
8. Tracking and Delivery Information
Where tracking information is made available by the carrier, it may be provided to the customer after dispatch.
Tracking updates are generally supplied by the carrier and may not update instantly at every stage of transport.
9. Delayed Delivery
If an order has not arrived within the agreed delivery period, contact GiftedGift Empire so that the delivery can be investigated.
Where applicable consumer law gives you rights relating to delayed delivery, including the ability to require delivery within an additional reasonable period and subsequently cancel the contract in qualifying circumstances, those rights remain unaffected by this policy.
10. Lost Packages
If tracking indicates a serious delivery problem or a shipment appears to have been lost, contact us.
We may need to investigate the shipment with the carrier before determining the appropriate resolution.
Your mandatory consumer rights regarding delivery remain unaffected.
11. Damaged Packages
If a parcel arrives visibly damaged, photograph the packaging and product where reasonably possible.
Contact us promptly with:
- your order information;
- a description of the damage;
- photographs of the parcel and product where relevant.
Damage and product-conformity issues may also be covered by the rights explained in our Returns & Refunds Policy .
12. Risk During Delivery
Where GiftedGift Empire arranges the carrier for a consumer order, responsibility for the goods during transport is governed by applicable consumer law.
Nothing in this Shipping Policy transfers transport risk to the customer earlier than permitted by law.
13. Digital Products
Digital products do not require physical shipping.
Eligible digital purchases are delivered electronically, for example through a secure download process after successful payment.
If there is a problem accessing a purchased digital product, contact us for assistance.
14. African Foodstuffs
African Foodstuffs on GiftedGift Empire use a separate enquiry and ordering process through WhatsApp.
The available fulfilment method, delivery arrangement, price and any relevant shipping information for those orders may therefore be confirmed separately before the order is finalised.
15. Affiliate Products
Products reached through affiliate links are sold and fulfilled by third-party merchants.
GiftedGift Empire does not control the carrier, shipping fee, delivery area or delivery time for a purchase completed on another merchant's website.
Please review that merchant's shipping information before completing the purchase.
16. Contact About an Order
For questions about a physical-product shipment, contact:
Include your order number or payment reference where possible so that the order can be identified quickly.
17. Changes to This Shipping Policy
GiftedGift Empire may update this Shipping Policy when shipping carriers, delivery areas, rates, fulfilment arrangements or legal requirements change.
The current version will be published on this page.